Frequently Asked Questions

Any way you’d like! Your assistant can hop into any app or workflow you’re already using. For example, if you communicate primarily via email, your assistant will email you. If you use WhatsApp, your assistant will chat with you there. If you prefer talking on the phone, your assistant will call you, etc.

Just let us know and we’ll handle it. If your assistant quits mid-week or you need a different assistant, we will work quickly to replace them. If you want to change their schedule and adjust how many hours they work per week, tell us and we’ll make the adjustment.

That’s totally fine! If you and your assistant agree, your assistant can work overtime. Overtime must be confirmed over text or email by both you and the assistant. This is to ensure that you’ve clearly approved every hour of overtime worked.

You won’t be charged if your assistant needs to take time off if they get sick or go on vacation. In the case of prolonged unavailability, you may look for a new or a backup Assistant.

TruePA is fully remote with an operational headquarters in Manila. We hire smart generalists who are resourceful, fast on the computer, 100% fluent in English.

Our assistants are looking to work remotely for startups or small to midsize businesses. We do not operate a “call center”—we have a screening process for the companies we work with, and we pay our assistants significantly above the market rate.

TruePA Assistants are paid well above the Philippines’ minimum wage.

There is no additional fee for additional hours.  Both the assistant and the user must come to an agreement on any increases. Users have the option to hire additional assistants as needed.

Yes. In fact, more than 90% of assistants have a college degree with more than 20% coming from the top four universities nationwide and 29% coming from the top 20 universities nationwide based on TruePA data from November 2020 to March 2022.

TruePA leverages a proprietary selection criteria and multi-step process to vet assistants and find the best match for each entrepreneur. This process includes an in-depth questionnaire, phone interview, and screening call with the potential entrepreneur to ensure users are matched with the right assistant.

TruePA assistants work as a valuable extension of a user’s already-existing teams. If a User chooses to provide an assistant with employee benefits, TruePA will continue to handle the payroll and the Dedicated Assistant will receive 100% of all bonuses, raises, healthcare and other benefits.

Yes! As part of its comprehensive vetting process, TruePA verifies a user’s desired term length and matches assistants based on that time frame.